FAQ

FAQ

Absolutely no problem! Follow our procedures as outlined on our returns/ exchanges page. We can easily get another hat off to you pronto!
To collapse the hat, hold the hat in 2 places 1) where the knot from the hatband is and 2) opposite. Fold the brim of the hat up to touch the sides of the hat, then push together and place into the travel bag.
  • Upside-Down Storage: When your hat is not in use, store out of its travel bag, upside down on its crown. This method helps the hat retain its brim's shape and prevents it from getting mis-shapen.
  • Wet Hat Care: If your hat gets wet, let it air dry naturally, upside down on the crown Do not use heat to dry, as it may cause the hat to shrink. Wet felt will retain its shape as it dries, so ensure the brim and crown are in shape then simply allow the hat to dry.
  • Salt Water can be destructive: If you wear your hat at the beach, it is recommended that you give your hat a thorough wipe with a clean damp (not wet) cloth. You may need to do this a couple of times to ensure you have removed all the salt.
  • Regular Cleaning: Brush your hat in an anti-clockwise direction with a soft bristle brush to keep it clean and dust-free.
At this stage the smallest size the 53-54cm which does suit a lot of kids, please let us know via email or on our social accounts if Kids sizes are definitely what you are looking for and what size you would be interested in.
We currently have FREE SHIPPING to Australia and New Zealand on all products.
Same day shipping for all orders before 12 noon, next day shipping for orders after 12 noon. We ship with Australia Post and their delivery times are as follows:

Metro- 3- 5 days

Regional- 7-10

If you are wanting express postage, tick the box on check out. This adds an additional $10 to your shipping cost.
Yes, they come in $20, $50 and $100 denominations. Please purchase here.